Platforms that receive every request — customer, citizen, employee, and partner — in one center, and cut resolution time with AI-supported reception and workflow automation. Zeplin Desk runs the helpdesk and enterprise work automation; Enterprise CRM turns the same history into sales.
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Email, web, and API requests land in a single queue with AI-assisted reception; e-mail threads become tracked tickets automatically.
Every ticket carries response and resolution tracking; a 48-hour smart timeout rescues stalled requests before they are forgotten.
Department-based workflows, approvals, and task automation carry the work past the first reply.
Enterprise CRM shares two-way data with Zeplin Desk: one card per customer, from first request to signed contract.
Two main modules, one platform: helpdesk and enterprise work automation.
Zeplin Desk manages support requests, department-based workflows, task tracking, approval processes, and reporting from a single center. Requests arrive by email, web, or API and are received with AI assistance; tickets are managed, assigned, and prioritized through their full lifecycle. Its reach runs from municipal call centers to corporate IT desks — wherever requests need to become resolved work. Multi-portal, multi-brand architecture serves every department or brand its own portal on its own domain, while organization hierarchy, real-time notifications, and enterprise SSO keep the whole operation under one roof.
A customer or employee opens a request on the relevant portal; email works as an intake channel too.
The request is automatically directed to the right team by topic and prioritized.
Work steps are planned, tasks assigned to people; status and time are tracked.
Stakeholders get push and real-time updates, plus email on critical changes.
Resolution times, request volume, and performance flow into dashboards.
Everything Zeplin Desk carries beyond a first reply.
Every request is logged end to end, auto-routed by topic, prioritized on four levels (Low / Medium / High / Urgent), with file sharing on the ticket.
A request idle for 48 hours is handled automatically, so no ticket is ever forgotten.
Independent portals per department, customer, or brand from one admin panel; custom domains, per-portal branding, and topic trees.
Organization hierarchy, department teams (IT, HR, Sales), manager permissions, portal categories auto-mapped to teams, team-level performance tracking.
Push notifications even with the browser closed; live updates without page refresh; email alerts on critical changes and assignments.
LDAP and OAuth 2.0 single sign-on, 8 user roles, central access control with instant restriction, account freeze, or deactivation.
Customer, dealer, and partner relationships on one platform — with the call center built in.
Enterprise CRM manages customers, dealers, and business partners in a single platform and fuses sales, quoting, and after-sales processes with the call-center infrastructure. Working integrated with Zeplin Desk, it delivers a 360° customer view from request to sale: contact history, requests, quotes, and contracts on one card — so sales sees what support knows, and support sees what sales promised.
Three roles, three ways the same platform closes the loop.
Thousands of citizen requests a day, one panel.
From inbox chaos to a measured desk.
Every deal with its support history attached.
Main modules — helpdesk + work automation
Priority levels
Smart timeout
User roles
