How we deliver.
Products are half of the answer. The other half is the way they arrive: an engagement model that fits your budget reality, a methodology that proves itself in a field pilot before it scales, and support that stays after go-live.
Three ways to work with us
Every solution in the portfolio is available through the model that fits how your institution buys — no forced fit.
Purchase
Own it outright.
Classic procurement: institution-specific demo, technical-specification support during tendering, delivery, and handover with team training.
Best when the investment budget exists and the asset should sit on your books.
Leasing — as-a-service
Start without CAPEX.
Hardware, software, connectivity, and support bundled as a service fee; autonomous field platforms are explicitly available this way.
Best for programs that must start this quarter and scale on measured results.
Project-based engineering
The catalog is the starting point.
Solent engineering adapts platforms to your workflows, integrations, and terrain — from data model to hardware configuration.
Best when off-the-shelf genuinely does not fit; scoped and quoted as a project.
From first meeting to full scale
The catalog names the first three steps — discovery, needs analysis, field pilot — and our field programs carry them through deployment and operations.
Discovery
We start on your ground, not ours.
Site conditions, stakeholders, and the infrastructure you already run are surveyed first. The output is a shared, written picture of the problem — not a slide deck.
Needs analysis
Requirements in your language.
Workflows, security model, integration points, and success criteria are pinned down. Institution-specific demos and technical-specification support happen here.
Field pilot
Proof before promises.
A scoped live deployment runs where the system will actually operate. In our smart solar lighting program that means a 2–4 week pilot installation followed by a 90-day live performance report.
Deployment & scale-up
Roll out on evidence.
Proven pilot performance drives the rollout plan: installation, integration with existing systems, and team training. Scale-up follows measured results, not projections.
Operate & support
We stay after go-live.
Monitoring, updates (over-the-air where the product supports it), and SLA-tracked support requests keep the system honest for its whole service life.
Four principles in every delivery
Integrates with what you run
Existing databases, networks, and workflows are integration points, not casualties. Rip-and-replace is not a business model we practice.
Role & permission based security
Access control is defined at design time in every product: who sees what, who acts on what.
Multilingual UI
Interfaces localize to your institution and its users — one platform, every language you operate in.
Scalable architecture
The pilot configuration and the national rollout run the same data model. Growing does not mean rebuilding.
Supported by the product we sell
Solent support runs on Zeplin Desk — the same AI-assisted helpdesk and workflow platform we deliver to customers. If it is good enough to sell, it has to be good enough to run our own support.
- Ticket intake by e-mail, web, and API
- SLA & time tracking on every request
- Department-based workflow and escalation
- A support portal for your team
